Please read this Privacy Policy carefully. By using our site and booking any of our services, you agree to the collection, use, and disclosure of your information as described in this policy. 

Introduction
Headspa.ce Luxury Head Spa, registered at Bridge House, 2 Heyes Lane, Alderley Edge, Cheshire, SK9 7JY, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit our website. It also describes your choices regarding use, access, and correction of your personal data.

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Information We Collect
We collect various types of information to support your use of our services, including personal data such as full name, email address, and phone number. We also collect payment details at point of booking, and health information relevant to the services you are booking (e.g. allergies, current medication, ongoing conditions) via our consent form.
 

How We Use Your Information
We use the information we collect:

• To schedule and manage appointments

• To provide you with the services you’ve booked

• To communicate appointment confirmations, reminders, and updates

• To process payments and refunds

• To ensure that the services are safe and tailored to individual needs (e.g. health conditions)

• To share marketing information, such as promotions and discounts

• To maintain records for legal, compliance, and operational purposes
   

Data Security
We implement appropriate security measures to protect against unauthorised access to or alteration of your data. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We use a third party (Fresha) to manage our booking process, and take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, and our obligations.
 

Your Rights
You have the right to:

• Access the information we hold about you. This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email address or postal address detailed in this policy. 

• Request correction of the information that is wrong or incomplete.

• Object to processing of your personal data.

• Request the deletion of your personal data. Please note, however, that we may need to retain certain information where we have a legal obligation or lawful basis to do so.

• Request transfer of your personal data in a structured, commonly used, and machine-readable format (data portability).
   

Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
 

Use of Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly. Further details of the cookies we use and their purpose can be found on our Cookies Policy.
 

Policy Updates
We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. This Privacy Policy was last updated on 07 February 2025.
 

Contacting Us
If you have any questions about this Privacy Policy, please contact us at contact@headspa-ce.co.uk or via the postal address provided above.